Policies
Welcome to Thunder Rose Leather on Shopify!
We have been in business for over 30 years and always do our very best to make a quality product at a reasonable price. All of our pieces are one of a kind. Everything is handmade and guaranteed by us. Thanks for stopping by our website.. We look forward to doing business with you.
Debbie and John
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Returns and Exchanges
If you are not happy with your purchase you may return it in it's original condition within 7 days and we will make you another on or you can exchange it for something else in our store. Return shipping is on you. Our top priority is that you are happy with your purchase.
We don't do returns on scraps, laces or supplies.
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Shipping
We ship USPS priority and first class within the United States with tracking and delivery confirmation. Please be sure your shipping address and is up to date. We will ship to the address on your receipt unless you ask us to ship someplace else.
*Please Note *
We do not refund items that are still in transit.
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Made to order items:
Please allow 3 to 4 weeks to ship.
You will not receive the piece you see in the photos, we will make one similar for you.
All of the hides we use are one of a kind and unique. The hides are not treated and we don't recommend that you treat the leather. It will probably change the color and feel of the leather. The color and texture of each hide will vary. Leather is a product of nature, blemishes, scratches and scars are part of the natural character of the leather. From time to time a particular color of leather may become temporarily unavailable and we may use a different type of leather in a similar color to fill your order.
When you purchase any item that is made to order it will not be exactly as the one you see in the picture.
Because each hide is different and unique the lids and overlays on the shoulder bags and handbags will not be the same as the made to order picture. No two bags are ever the same.
We will do our best to accommodate what you have chosen.
Please allow 3 to 4 weeks to ship.
You will not receive the piece you see in the photos, we will make one similar for you.
All of the hides we use are one of a kind and unique. The hides are not treated and we don't recommend that you treat the leather. It will probably change the color and feel of the leather. The color and texture of each hide will vary. Leather is a product of nature, blemishes, scratches and scars are part of the natural character of the leather. From time to time a particular color of leather may become temporarily unavailable and we may use a different type of leather in a similar color to fill your order.
When you purchase any item that is made to order it will not be exactly as the one you see in the picture.
Because each hide is different and unique the lids and overlays on the shoulder bags and handbags will not be the same as the made to order picture. No two bags are ever the same.
We will do our best to accommodate what you have chosen.
Thanks!
Debbie and John